Refund Request Handler
Refund requests pile up, and handling them inconsistently costs money or goodwill. This assistant reads each request, checks it against your refund policy, flags anything out of bounds, and drafts a decision - approve, partial, or decline - with a customer-ready reply. Your team resolves refunds in seconds, consistently and on policy, instead of weighing each one by hand.
Category: Customer Service
How it works
- A refund request arrives as text
- The assistant checks it against your refund policy
- It drafts a decision - approve, partial, or decline - with reasoning
- It writes a customer-ready reply for review
Key benefits
- Resolve refunds in seconds, on policy
- Consistent decisions across the whole team
- Catch out-of-policy requests before they're approved
- A clear, auditable record of every refund
Use cases
- Support and CX teams
- E-commerce operations
- Finance and billing
- Subscription businesses
Good to know
Runs with no external connection - your data stays in your Gaia workspace. The assistant drafts a decision and reply; you approve before anything is sent.
Frequently asked questions
Do I need to write any code to set up the Refund Request Handler?
No, you configure your refund policy in plain language within your Gaia workspace, and the assistant handles the rest.
Does this assistant automatically send refund decisions to customers?
No, it drafts a decision and a customer-ready reply, but a human must review and approve before anything is sent.
Can I customize the refund policy it uses?
Yes, you define your own refund policy in Gaia, and the assistant checks every request against that exact policy.
Which apps does it connect to for reading refund requests?
It works within your Gaia workspace with no external integrations, so refund requests are processed directly from text you provide.
How does it handle requests that are out of policy?
It flags any request that doesn't meet your policy and drafts a decline or partial decision with clear reasoning.
