Inbox Triage

Email is where work piles up - and where high-priority requests get buried. This assistant reads each message as it arrives, sets its priority and intent, summarizes it, and drafts a reply for your review. Your team clears the inbox faster, never misses what matters, and keeps a consistent record of every conversation.

Category: Customer Service

How it works

1. A new email arrives and triggers the assistant
2. It classifies priority and intent, then summarizes the message
3. It drafts a reply in your tone and files everything to your table
4. You review the draft and send with one click

Key benefits

• Clear the inbox in minutes, not hours
• Never miss a high-priority message
• Consistent, on-brand replies every time
• A structured, searchable record of every conversation

Use cases

• Support teams
• Sales inboxes
• Founders and operators
• Customer success

Works with Gmail

This assistant connects to Gmail once. No code required. It is not a plain field-copy integration: as data moves, the AI adds a real decision step (classify, extract, prioritize, draft). You set the autonomy level: ask for drafts and every send to Gmail waits for your review, or instruct it to send and it runs fully automatic.

Automation coverage and limits

• Gmail: 2 verified event triggers in the integration catalog can start an assistant automatically. Exact delivery timing depends on the integration; we do not promise real-time.

This assistant only reaches operations verified in the integration catalog, through a connection you authorize and can revoke. Capability facts last verified against the catalog on 2026-07-10.

Good to know

Connects to Gmail through secure managed authentication - no API keys to handle. Drafts wait for your approval; nothing is sent automatically.

Frequently asked questions

Does the Inbox Triage assistant automatically send replies?

No, it only drafts a reply for your review. You must approve and send it with one click - nothing is sent automatically.

How does the assistant connect to my Gmail?

It uses secure managed authentication, so you don't need to handle any API keys or complex setup.

Can I customize the tone or style of the drafted replies?

Yes, you can adjust the tone and style within the assistant's settings to match your brand voice.

Does this work with other email providers like Outlook?

Currently it only connects to Gmail. There is no support for other email providers listed.

How does the assistant decide which emails are high priority?

It automatically classifies each incoming email's priority and intent based on its content, so you can focus on what matters first.