Order & Return Classifier
Order and return messages flood in mixed together - cancellations, refunds, exchanges, and where-is-my-order - and sorting them by hand slows every response. This assistant reads each message as it arrives, classifies the request type, sets the right next action, and drafts a reply. Your team handles the right request the right way, faster, with a response ready to review.
Category: E-commerce
How it works
- A new order or return message arrives
- The assistant reads it and classifies the request type
- It sets the recommended action and drafts a reply
- Everything is filed to your table for the team to action
Key benefits
- Sort orders and returns automatically, no manual reading
- Cut response time on every request
- Consistent handling across the whole team
- A clean record of every order issue
Use cases
- E-commerce support teams
- Operations and fulfillment
- Customer service leads
- DTC and retail brands
Good to know
Runs with no external connection - your order data stays in your Gaia workspace. The assistant drafts a reply; your team reviews before anything is sent.
Frequently asked questions
How does the Order & Return Classifier know what type of request a message is?
It reads the text of each incoming order or return message and uses AI to classify it as a cancellation, refund, exchange, or where-is-my-order request.
Does this assistant automatically send replies to customers?
No, it only drafts a reply for each classified message. Your team must review and approve the draft before anything is sent.
Which apps or platforms does this connect to?
It runs entirely within your Gaia workspace with no external integrations, so your order data never leaves the platform.
Can I customize the reply drafts or the way requests are classified?
Yes, you can adjust the assistant's instructions in Gaia to change how it classifies messages or what it includes in the draft replies.
Is this free to try?
Gaia offers a free trial, so you can test the Order & Return Classifier without paying upfront.
