NPS Comment Classifier

NPS scores tell you what, but the comments tell you why - and they usually go unread. This assistant reads each NPS comment, identifies the main driver behind the score, tags the theme, and suggests a follow-up. You turn a pile of free-text feedback into structured, trackable insight your team can act on - and you catch detractors before they churn.

Category: Customer Service

How it works

  1. An NPS response with a comment arrives
  2. The assistant identifies the driver behind the score
  3. It tags the theme and the sentiment
  4. It suggests a follow-up and files the record

Key benefits

Use cases

Good to know

Runs with no external connection - your feedback stays in your Gaia workspace. The assistant suggests a follow-up; you decide what to do.

Frequently asked questions

How does the NPS Comment Classifier work?

When an NPS response with a comment arrives, the assistant identifies the driver behind the score, tags the theme and sentiment, and suggests a follow-up. It then files the record for your team to review.

Do I need to write any code to use this?

No, this is a no-code AI agent template that runs entirely within your Gaia workspace. You just set it up and it starts classifying comments automatically.

Which apps does it connect to?

This assistant works on Gaia's native table and does not require any external integrations. Your feedback data stays within your Gaia workspace.

Does it automatically send follow-ups to customers?

No, the assistant only suggests a follow-up. A human must review and approve any action before it is taken, so you maintain full control over customer communications.

Can I customize the themes and drivers it classifies?

Yes, you can adjust the classification categories and follow-up suggestions within the Gaia platform to match your specific business needs and feedback structure.