Ethics Hotline Report Triage

A hotline report that looks like a scheduling gripe can actually allege retaliation — and routing it to the implicated manager is its own violation. This assistant reads each report, assigns a category and severity, and flags the ones that trigger mandatory escalation or anonymity protection, so nothing routine-looking slips through. Every report lands as one row with a route, escalate, or hold call.

Category: Compliance

How it works

1. A report arrives through your ethics or whistleblower hotline — web portal, phone intake, or email — and triggers the assistant.
2. It reads the report, assigns a category (harassment, retaliation, financial misconduct, safety, policy question) and a severity level, and checks whether it triggers mandatory escalation or a conflict in the routing chain.
3. It returns a decision — route to the right owner, escalate for investigation, or hold — with the flagged signals and the basis behind each one.
4. Every report lands as one row in your case queue for a compliance or ethics reviewer to act on.

Key benefits

• Catch retaliation and mandatory-escalation reports that look routine
• Avoid routing a report to the person it names
• Give every report a consistent category and severity
• Preserve reporter anonymity from the first touch

Use cases

• Compliance and ethics teams running a whistleblower hotline
• Legal and corporate governance handling internal investigations
• HR and people ops triaging conduct and retaliation reports
• Internal audit screening fraud and misconduct allegations

Frequently asked questions

Does this assistant auto-route reports without human review?

No. The assistant reads the report, assigns a category and severity, and recommends a decision (route, escalate, or hold). A compliance or ethics reviewer must approve every action before anything is sent.

How does it handle a report that names the manager it would normally be routed to?

The assistant checks the routing chain for conflicts. If the named person is the default route, it flags the conflict and recommends an alternate path or escalation to prevent a violation.

Can it integrate with my existing hotline system like a web portal or email?

The assistant works within Gaia's native table, not external apps. A report from your hotline (web, phone, or email) must be entered as a row in your workspace to trigger the triage.

What categories and severity levels does it assign?

It categorizes reports as harassment, retaliation, financial misconduct, safety, or policy question, and assigns a severity level. It also flags reports that trigger mandatory escalation or anonymity protection.

Does it preserve reporter anonymity?

Yes. The assistant never exposes the reporter's identity. It reviews the report content only and keeps all data within your workspace, with no external connections.