Email Triage Assistant

A full inbox is a queue with no order - an urgent client issue sits next to a newsletter, and the cost of sorting it by hand grows with every message. This assistant reads each incoming email as it lands, classifies it by category and priority, names the action it needs, and drafts a reply for the ones that warrant one. Your inbox arrives pre-sorted, with the routine answers already written for your review.

Category: Customer Service

How it works

1. Each new email lands in your connected Gmail inbox and the assistant picks it up automatically.
2. It reads the full message, classifies it by category and priority, and names the action it needs.
3. It applies a matching Gmail label so the message is sorted in place, and drafts a reply for the ones that need one.
4. Every item drops into one structured row - and the drafts wait in Gmail for your review before anything is sent.

Key benefits

• Open a pre-sorted inbox instead of an undifferentiated pile
• Catch urgent messages before they slip past a busy day
• Cut routine reply-writing with drafts ready for review
• Apply consistent labels and priority across every message

Use cases

• Support & customer service teams
• Founders running their own inbox
• Operations and office managers
• Sales reps fielding inbound inquiries

Works with Gmail

This assistant connects to Gmail once. No code required. It is not a plain field-copy integration: as data moves, the AI adds a real decision step (classify, extract, prioritize, draft). You set the autonomy level: ask for drafts and every send to Gmail waits for your review, or instruct it to send and it runs fully automatic.

Automation coverage and limits

• Gmail: 2 verified event triggers in the integration catalog can start an assistant automatically. Exact delivery timing depends on the integration; we do not promise real-time.

This assistant only reaches operations verified in the integration catalog, through a connection you authorize and can revoke. Capability facts last verified against the catalog on 2026-07-10.

Good to know

Connect Gmail once. The assistant labels and drafts - it never sends. You review every draft in Gmail before it goes out, and nothing leaves your inbox without your approval.

Frequently asked questions

Does the Email Triage Assistant automatically send replies?

No, it only drafts replies in Gmail for your review. You must approve and send each draft yourself - nothing is sent automatically.

Which email service does it work with?

It connects to Gmail. You authenticate once, and the assistant picks up new emails as they land in your inbox.

How does it sort my emails?

It reads each incoming message, classifies it by category and priority, identifies the required action, and applies a matching Gmail label so your inbox is organized in place.

Can I customize the categories and priority levels?

Yes, the assistant uses the classification logic you define in Gaia, so you can tailor categories, priority rules, and reply drafts to your workflow.

Is this assistant free to try?

Gaia offers a free tier for testing. You can set up the Email Triage Assistant without upfront payment and review its behavior before committing.