Small Business Front Desk Assistant
For a small business owner, every inbound message competes for the same attention — a ready-to-buy quote request lands next to a supplier invoice and a routine customer question, and the one that pays gets the same slow reply. This assistant reads every message as it arrives, sorts it by type, sets a priority, and captures the details that matter. It then drafts a reply with the right next step, so you answer fast and never lose the work that pays.
Category: General
How it works
- A message arrives — from email, your website contact form, or pasted from another channel — and lands in one place.
- The assistant reads it and sorts it by type: new customer, existing customer, quote or booking request, or supplier and admin.
- It sets a priority from the signals — a deadline, a ready-to-buy request, or an urgent problem — and captures the key details.
- It drafts a reply with the right next step, ready for your review before it sends.
Key benefits
- Reply to every customer in minutes, not days
- Never lose a quote request between supplier emails
- Handle the whole inbox without hiring a front desk
- You approve every reply before it sends
Use cases
- Solo founders and owner-operators
- Home-services and trades businesses
- Local shops, studios, and clinics
- Small teams without a dedicated front desk
Frequently asked questions
How does the Small Business Front Desk Assistant sort my messages?
It reads each inbound message and categorizes it by type — new customer, existing customer, quote or booking request, or supplier/admin — then sets a priority based on signals like deadlines or urgency.
Do I need to connect any external apps to use this assistant?
No, it works entirely within Gaia's native table — you paste or forward messages from email, your website form, or other channels into one place.
Does this assistant automatically send replies to customers?
No, it drafts a reply with the next step, but you must review and approve it before anything is sent.
Can I customize the reply drafts it generates?
Yes, you can edit the draft before sending — the assistant captures key details and suggests a response, but you have full control over the final message.
Is this assistant free to try?
It depends on your Gaia plan — check your workspace settings; the assistant itself runs on your existing Gaia subscription with no extra setup cost.
