Customer Review Request Assistant

Most small businesses earn great service but never ask for the review that proves it — and when they do ask, they risk inviting an unhappy customer to vent in public. This assistant reads each completed interaction, gauges how satisfied the customer is, and drafts a personalized, on-brand review request for the right platform. Promoters get a one-click ask; at-risk customers are routed to private feedback instead — so your public rating climbs while problems stay private.

Category: Marketing

How it works

1. A customer interaction or job is marked complete — synced from your tools or added manually — and the assistant picks it up.
2. It reads the interaction and gauges the customer's satisfaction, scoring them as a promoter, neutral, or at-risk.
3. For happy customers it drafts a personalized review request for the best platform; for unhappy ones it drafts a private feedback ask instead.
4. Each request is saved as a Gmail draft with the right link and timing for your approval — nothing is sent on its own.

Key benefits

• Capture more public reviews without chasing customers manually
• Protect your rating by routing unhappy customers to private feedback
• Send personalized, on-brand requests instead of generic templates
• Approve every message before it reaches a customer

Use cases

• Small business owners & operators
• Local service businesses (home services, clinics, salons)
• Customer experience & success teams
• Agencies managing client reputation

Works with Gmail

This assistant connects to Gmail once — no code required. It is not a plain field-copy integration: as data moves, the AI adds a real decision step (classify, extract, prioritize, draft), and a human approves before anything is sent to Gmail.

Frequently asked questions

How does the assistant know which customers are happy enough to ask for a review?

It reads the completed interaction and scores the customer as promoter, neutral, or at-risk based on sentiment. Promoters get a review request; at-risk customers are routed to private feedback instead.

Do I need to write any code to set this up?

No code is needed. You connect your Gmail account once, and the assistant works on Gaia's native table — no custom scripting required.

Which apps does it connect to?

It integrates with Gmail to save review requests as drafts. Customer interactions can be synced from your tools or added manually, but no other external apps are connected.

Does it automatically send review requests to customers?

No, it never sends anything on its own. Every request is saved as a Gmail draft for you to review and approve before it reaches the customer.

Can I customize the review request messages?

Yes, the assistant drafts personalized, on-brand requests based on the customer's sentiment and your business style. You can edit the draft in Gmail before sending.